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Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.

This course introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.

You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers. You will gain a knowledge of powerful customer-service techniques. You will be aware of the do’s and don’ts when dealing with customers, and the benefits of providing a good customer service.

Customer Service Modules:

  • Introduction to Customer Service
  • Customer Service Techniques
  • Dealing with Customers


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